Frequently Asked Questions

We operate on a consistent monthly cycle. All rents are collected at the beginning of the month, bills are paid, and financial statements are reconciled by our third-party accounting firm. We provide a detailed statement and send Direct Deposit (ACH) by the 15th of every month.

We utilize a Digital Triage System. Tenants submit requests via their portal, which allows us to troubleshoot minor issues before dispatching a vendor. For standard repairs under $500 (or your specified limit), we execute the work immediately to protect the property. For larger capital expenditures, we require your approval unless it is an emergency affecting habitability.

To ensure total transparency and accuracy, Onyx partners with a professional third-party firm specializing in property management. This ensures your Trust Accounts are reconciled daily, your expenses are categorized correctly for tax season, and your Year-End 1099s are audit-ready.

We treat vacancy as a financial loss to be minimized. We syndicate listings to major platforms (Zillow, Trulia, etc.) and use DoorLoop to process applications. Our screening includes nationwide criminal background checks, credit reports, and eviction history verification. We do not just look for a tenant; we look for a qualified payer.

Your asset is managed by Carleigh Sayers, our Property Manager. She handles all daily operations, leasing, and vendor coordination. For high-level portfolio strategy or complex asset management questions, our founders (Steven & Chris) remain involved as strategic advisors.

Onyx is built for scale. For larger multifamily assets, we implement a Hybrid Management Model. We oversee on-site staff (superintendents/managers) to handle daily logistics while our HQ handles the financial controls, compliance, and reporting. This gives you the attention of a boutique firm with the infrastructure of an institutional partner.