Privacy Policy for Onyx Property Management
Effective Date: January 1st, 2024
Last Updated: October 19, 2026
Onyx Property Management ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.onyxgj.com), use our online tenant and owner portals powered by AppFolio, or communicate with us via phone or text message (SMS).
(Disclaimer: This template is provided for informational purposes and does not constitute formal legal advice. You should have an attorney review your final policy to ensure full compliance with federal, state, and local laws.)
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Information"). Depending on how you interact with our website and services, we may collect:
- Contact & Identifying Information: Name, mailing address, email address, phone number, and emergency contact details.
- Rental Application & Screening Data: Date of birth, Social Security Number (SSN), driver’s license or government ID, employment history, income verification, rental history, and credit/background check information.
- Financial & Payment Data: Bank account numbers (ACH), credit/debit card details, billing addresses, and tax identification numbers (such as W-9 information for property owners) processed through our secure portal.
- Property & Lease Information: Property addresses, lease agreements, maintenance requests, photos/videos of maintenance issues, and communication logs.
- Website Usage & Technical Data: IP address, browser type, operating system, referring URLs, pages viewed, and data collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for legitimate business and property management purposes, including to:
- Process rental applications, conduct tenant screening (credit, criminal, and eviction history), and execute lease agreements.
- Process rent payments, security deposits, owner distributions, and vendor invoices.
- Coordinate, schedule, and fulfill property maintenance, repairs, and emergency requests.
- Communicate with you regarding your tenancy, property management account, lease updates, or inquiries via AppFolio, phone, or SMS text messaging.
- Improve our website functionality, user experience, and customer service.
- Comply with legal obligations, resolve disputes, and enforce our lease and management agreements.
3. SMS / Text Messaging & Telecommunication Policy (10DLC Compliance)
When you provide your phone number to Onyx Property Management or text us at 970-783-6699, you consent to receive text messages (SMS/MMS) and phone calls from us regarding property management services, including maintenance updates, scheduling, account notifications, and leasing inquiries.
- No Third-Party Sharing of SMS Data: We do not sell, rent, or share your mobile phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes.
- Message Frequency: Message frequency varies based on your interactions with our team, active maintenance requests, or account status.
- Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance. Note that opting out of SMS may require you to use the AppFolio portal exclusively for written communication.
- Standard Rates: Message and data rates may apply depending on your mobile carrier plan.
4. Third-Party Services & AppFolio Integration
Our website integrates with AppFolio Property Manager to provide online tenant portals, owner portals, rental applications, payment processing, and maintenance tracking.
When you click links to apply for a property, pay rent, or log into your portal, your data is collected and processed through AppFolio’s secure platform. We encourage you to review AppFolio’s Privacy Policy to understand how they safeguard your data.
We do not sell your personal information. We only share your information with trusted third parties when necessary to operate our business, including:
- Maintenance Vendors & Contractors: Sharing your name, phone number, property address, and issue description so technicians can schedule and complete repairs at your residence.
- Screening & Financial Partners: Credit bureaus, background check providers, and payment processors.
- Property Owners: Sharing relevant lease, application, or maintenance details with the legal owner of the property you rent or are applying to rent.
- Legal & Regulatory Authorities: When required by law, subpoena, court order, or eviction/collection proceedings.
5. Cookies and Tracking Technologies
Our website may use "cookies" (small data files placed on your device) and analytics tools (such as Google Analytics) to understand how visitors interact with our site, remember your preferences, and ensure site security. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some parts of our website or portal may not function properly without them.
6. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures—including encryption via our AppFolio platform—to protect your personal information from unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, manage active leases or management contracts, and comply with state and federal tax, accounting, and real estate record-keeping laws.
7. Your Privacy Rights (Including Colorado Privacy Act Rights)
Depending on your state of residence, you may have specific rights regarding your personal information, including the right to:
- Request access to the personal data we hold about you.
- Request that we correct inaccuracies in your personal data (many contact details can also be updated directly inside your AppFolio portal).
- Request the deletion of your personal data, subject to certain legal exceptions (such as active lease obligations, tax records, or legal compliance).
- Opt out of targeted advertising or the sale of personal data (note: Onyx Property Management does not sell personal data).
8. Children’s Privacy
Our website and services are not directed toward individuals under the age of 18. While we may collect the names and ages of minor occupants as part of a household's rental application or lease agreement, we do not knowingly collect personal information directly from children under 13 online.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date.
10. SMS & Text Messaging Privacy Policy
- SMS/Messaging Service Disclosure: Onyx Property Management uses SimpleVoIP as our SMS service provider to facilitate text messaging communications with tenants, property owners, and applicants at 970-783-6699. By providing your mobile phone number or texting our main line, you consent to receive conversational and informational text messages from Onyx Property Management regarding maintenance requests, scheduling, account notifications, and property management inquiries. Message frequency varies. Message and data rates may apply.
- Data Collection Details: When you opt in to or use our SMS messaging service, we collect your mobile phone number, your name, the content of your text messages, and metadata related to the communication (such as the date, time, and delivery status of messages).
- Information Sharing Policy: We do not sell, rent, trade, or share your mobile phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes. Your SMS data is shared only with SimpleVoIP (strictly to enable message delivery and telecommunications routing) and essential service providers (such as AppFolio or assigned maintenance technicians) solely as needed to fulfill your property management or maintenance requests.
- STOP / Opt-Out Instructions: You can cancel the SMS service at any time. To opt out of receiving future text messages from Onyx Property Management, text STOP to 970-783-6699. After you send the SMS message "STOP" to us, we will send you a one-time reply message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to rejoin, just text START or UNSTOP to 970-783-6699, and we will resume sending SMS messages to you.
- Customer Care Contact: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by calling or texting Onyx Property Management at 970-783-6699 or by submitting a message through your AppFolio portal. Carriers are not liable for delayed or undelivered messages.
11. Contact Us
All official communication with Onyx Property Management is centralized to ensure timely and accurate service. If you have questions about this Privacy Policy or our data practices, please contact us through one of our official channels:
- Tenant & Owner Portal: Log into your AppFolio Portal via our website at :
Owner : https://onyxgj.appfolio.com/oportal/users/log_in
- Phone / Text (SMS): 970-783-6699
- Mailing Address: 2536 Rimrock Ave 400-239 Grand Junction CO 81505
